Shipping policy

Thank you for shopping with Ka Lun Jason WAI. As a dedicated provider of trendy and functional bag collections, we focus on standardized order handling and reliable global shipping solutions. Our core goal is to ensure every fashion bag is accurately sorted, carefully packaged with premium protective materials to avoid scratches, deformation and transit damage, and delivered to customers with complete quality assurance within reasonable delivery cycles.

1. Order Processing Guidelines

All confirmed bag orders will go through quality verification, item sorting and secure packaging procedures within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak promotional periods and high-order-volume seasons, standard processing schedules may be moderately extended. Our team will issue timely notifications to customers in the event of notable shipping delays.

2. Shipping Fees and Delivery Timeline Estimation

Shipping costs for all bag products are dynamically calculated based on package weight, size and cross-border delivery destinations. All final logistics fees will be fully displayed on the checkout page prior to payment submission, ensuring complete pricing transparency for every shopper.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery timeframes are reference-only estimates and not guaranteed arrival dates. Actual parcel transit progress may be affected by courier operational backlogs, customs inspection and clearance processes, extreme weather conditions, global logistical bottlenecks and destination holiday arrangements.

3. Shipment Confirmation and Tracking Updates

Once your bag order finishes full processing and official warehouse dispatch, you will receive an automatic shipment confirmation email attached with exclusive parcel tracking codes and logistics inquiry access.
Real-time tracking statuses and delivery update records will generally be activated and available for self-service inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability

Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during checkout. Ka Lun Jason WAI assumes no legal liability for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the purchaser.

5. In-Transit Loss and Damage Handling Mechanism

If your bag parcel is lost during international transit, please contact our customer support team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with damaged, worn or deformed bags and broken protective packaging due to transit collision and extrusion, please submit clear photographic evidence of all defects within 48 hours of receipt. Our team will conduct comprehensive verification and deliver efficient resolution solutions promptly.

6. Bag Maintenance and Usage Liability Exemption

Every fashion bag is equipped with exclusive maintenance manuals, covering standardized usage, cleaning and storage methods adapted to different fabrics and leather materials. All bag products must be used and maintained in strict accordance with official guidelines. Ka Lun Jason WAI disclaims all liability for product damage, fading, deformation and functional defects caused by improper daily maintenance, unauthorized refitting or personal misuse.

7. International Shipping and Customs Provisions

Cross-border transportation of bag products may involve destination-specific import duties, customs taxes and clearance fees formulated by local administrative authorities. All such supplementary charges are the exclusive financial responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Channels

For any inquiries or professional consultations regarding this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official channels below:
Trade Name: Ka Lun Jason WAI
Phone Number: +852 2947 7935
Email: contact@kalundesign.shop
Physical Address: 460-470 Kwun Tong Road, Kwun Tong, Kowloon Hong Kong SAR